Terms of service

TERMS OF SERVICE
Welcome to X-cotec. X-cotec is a brand operated by SLIVER TREE SARL. The terms “we”, “us” and “our” refer to SLIVER TREE SARL, the seller and operator of this store and website, doing business as X-cotec. X-cotec is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy (https://xcotec.com/policies/privacy-policy). If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Nothing in these Terms excludes, restricts or modifies any mandatory rights you have under applicable consumer protection law, including the laws of France and the European Union.

SECTION 1 - ACCESS AND ACCOUNT
X-cotec is a brand operated by SLIVER TREE SARL. In these Terms of Service, “X-cotec,” “we,” “us,” and “our” refer to SLIVER TREE SARL.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage. Minors may not place orders or enter into contracts through the Services.

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide in our stores is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. This section does not affect your statutory rights, including the legal guarantee of conformity and your consumer rights.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

SECTION 3 - ORDERS, CONTRACT FORMATION AND STATUTORY RIGHT OF WITHDRAWAL
When you place an order, you are making an offer to purchase. X-cotec, operated by SLIVER TREE SARL, reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance and receive and process your payment.

Once your order is confirmed, we will arrange shipment to the address you provide during checkout. Because orders usually enter the fulfillment process on the same day, orders generally cannot be cancelled after confirmation under our commercial policy. If you wish to cancel your order, please contact us as soon as possible at lwuk8111@xcotec.eu before order confirmation. We will try to assist where feasible, but we cannot guarantee cancellation.

However, the above does not affect your statutory right of withdrawal as a consumer, as set out below.

If we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email address, billing address, and/or phone number provided at the time the order was made. If we cancel an order, we will issue a refund as required by applicable law.

14-Day Statutory Right of Withdrawal
Under Article L221-18 of the French Consumer Code and the EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from the contract within fourteen (14) calendar days, without giving any reason and without penalty.

When the withdrawal period starts: The withdrawal period starts on the day on which you, or a third party designated by you other than the carrier, acquires physical possession of the goods.

How to exercise your right of withdrawal: You must notify us of your unequivocal decision to withdraw before the withdrawal period expires. You may use the model withdrawal form set out at the end of these Terms, or you may email us at lwuk8111@xcotec.eu. The withdrawal period is met if you send your notification before the period expires.

Refund: Within fourteen (14) days after receiving your withdrawal notice, we will reimburse all payments received from you, including the standard delivery costs. If you chose a more expensive delivery method than our standard delivery, we are not required to reimburse the additional cost. Refunds will be made using the same means of payment you used for the original transaction, unless you expressly agree otherwise. We may withhold the refund until we have received the goods back or you have provided proof of return, whichever occurs first.

Return of goods: You must return the goods to us within fourteen (14) days of sending your withdrawal notice. The direct cost of returning the goods will be borne by you. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions: The statutory right of withdrawal does not apply to:

goods made to your specifications or clearly personalized;

sealed goods that have been unsealed after delivery and are not suitable for return for health protection or hygiene reasons;

other goods where applicable law excludes the right of withdrawal.

Returns or Exchanges Outside the Statutory Withdrawal Right
Subject to your statutory right of withdrawal, returns or exchanges are governed by our Refund Policy:
https://xcotec.com/policies/refund-policy

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices include VAT (Value Added Tax) for customers in France and the EU. Shipping costs and any other unavoidable charges will be displayed before you place your order. For deliveries within France and the EU, no additional customs or import charges apply.

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) the credit card information you provide is true, correct, and complete; (ii) you are duly authorized to use such credit card for the purchase; (iii) charges incurred by you will be honored by your credit card company; and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays, except as required by applicable mandatory consumer protection law. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control.

For consumers in France and the EU, the risk of loss or damage to the goods passes to you when you or a third party designated by you (other than the carrier) takes physical possession of the goods.

If you experience a shipping delay, please contact us. We will assist you in communicating with the carrier and will provide a solution to the extent required by applicable law.

SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by SLIVER TREE SARL, its affiliates, or licensors and are protected by French, EU, U.S., and other applicable patent, copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent, except for normal browsing, caching, or other temporary copies necessary to use the Services. Except as expressly provided herein, nothing in these Terms grants or shall be construed as granting a license or other rights to you under any patent, trademark, copyright, or other intellectual property of SLIVER TREE SARL, Shopify, or any third party. Unauthorized use of the Services may violate applicable intellectual property laws. All rights not expressly granted herein are reserved by SLIVER TREE SARL.

X-cotec is a brand of SLIVER TREE SARL. X-cotec’s names, logos, product and service names, designs, and slogans are trademarks of SLIVER TREE SARL or its affiliates or licensors. You must not use such trademarks without the prior written permission of SLIVER TREE SARL. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.

SECTION 7 - OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools, except for liability that cannot be excluded under applicable law.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites, except for liability that cannot be excluded under applicable law. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
X-cotec is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with SLIVER TREE SARL, not with Shopify. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and SLIVER TREE SARL, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with SLIVER TREE SARL.

This section does not limit any consumer rights that cannot be waived or excluded under applicable law.

SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here:
https://xcotec.com/policies/privacy-policy

Certain personal information may be subject to Shopify’s Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

SLIVER TREE SARL is the controller of the relevant personal data. Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as service providers where necessary to provide services to you.

We will process personal information in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (GDPR). Review our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.

If you are in the EU/EEA, you may have rights under the GDPR, including rights of access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with a supervisory authority.

SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a non-exclusive, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback to the extent necessary to operate, provide, evaluate, improve, and promote the Services.

We will not use personal information contained in Feedback for marketing unrelated to the purpose of the Feedback unless permitted by law or with your consent. We are and shall be under no obligation: (1) to maintain your Feedback in confidence; (2) to pay compensation for your Feedback; or (3) to respond to your Feedback.

We may, but have no obligation to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You represent and warrant that: (i) you own or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives received in connection with your submission of Feedback; and (iii) your Feedback will comply with these Terms. You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene content, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party, except for liability that cannot be excluded under applicable law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

If we cancel an order or correct a material error affecting your order, we will notify you and issue a refund as required by applicable law.

SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly:

(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, state, or local regulations, rules, laws, or ordinances;
(c) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or harm any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to send, knowingly receive, upload, download, use, or re-use any material that does not comply with these Terms;
(g) to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as determined by us, may harm SLIVER TREE SARL, Shopify, or users of the Services, or expose them to liability.

In addition, you agree not to:

(a) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm, or pretext the Services;
(e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Services, except as expressly permitted under Section 14; or
(f) interfere with, bypass, or circumvent the security or authorization features, robot exclusion headers, or other measures we employ to restrict access to the Services.

We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms, while preserving your statutory rights.

SECTION 14 - AGENTS
14.1 This section (“Agent Terms”) applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person’s device, without direct supervision.

14.2 We recognize that consumers may use Agents to assist with shopping. Such use is permitted if the transparency requirements in Section 14.3 below are met at all times.

14.3 Agents must:

(i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request’s user agent string: “Agent/[agent name]”;

(ii) not conceal or obfuscate that any access, use, or interaction is from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from human use;

(iii) respond truthfully to any question or prompt seeking to determine whether interactions are coming from a human or a computer.

14.4 If you use an Agent to complete a purchase, you remain the contracting party and are responsible for all obligations arising from the Agent’s actions. You should ensure that the Agent operates within the parameters you set, including price limits and product categories.

14.5 We may limit, including by technical measures, whether and how Agents access, use, or interact with the Services. Such measures must not unreasonably hinder consumers’ use of legitimate assistive tools. If you believe our measures are unreasonable, you may contact us to object.

SECTION 15 - TERMINATION
You may terminate this agreement at any time by contacting us, without penalty. You may also terminate this agreement if we materially breach these Terms or applicable law.

We may terminate this agreement or your access to the Services if: (i) you materially breach these Terms and fail to cure the breach within a reasonable period after receiving written notice; or (ii) applicable law requires us to terminate. Before terminating, we will provide written notice and a reasonable cure period, unless applicable law requires otherwise.

If we terminate this agreement and you have paid for goods or services that you have not received, we will issue a refund as required by applicable law. Termination does not affect your mandatory consumer rights.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, Legal Guarantees, Language and Mandatory Rights, and any other provisions that by their nature should survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of its contents.

Except as expressly stated by SLIVER TREE SARL, the Services and all products offered through the Services are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties, so the above disclaimer may not apply to you.

Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under applicable mandatory consumer protection laws, including the EU Consumer Rights Directive, the French Consumer Code, the legal guarantee of conformity, and the guarantee against hidden defects.

SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, in no case shall SLIVER TREE SARL, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, or those of Shopify and its affiliates, be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content or product posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.

However, this section does not exclude or limit liability for:

death or personal injury;

willful misconduct or gross negligence;

product liability;

statutory consumer guarantees;

any other liability that cannot be excluded or limited under applicable mandatory consumer protection law.

Nothing in this Section 17 limits or excludes SLIVER TREE SARL’s liability for any breach of its contractual obligations owed to consumers, and consumers retain their full right to claim damages for any loss or damage caused by such breach, to the extent provided by applicable mandatory law.

Nothing in this section affects your mandatory rights as a consumer.

SECTION 18 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SLIVER TREE SARL, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, payable to any third party due to or arising out of:

(1) your breach of these Terms of Service or the documents they incorporate by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld. You will cooperate in the defense of indemnified claims, including by providing relevant documents.

This section does not require consumers to assume indemnification obligations that cannot be imposed under applicable law and does not limit your mandatory rights as a consumer.

SECTION 19 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.

Any ambiguities in the interpretation of these Terms of Service shall be construed in accordance with applicable law and shall not be construed against the drafting party where consumer protection rules provide otherwise.

Nothing in this section excludes or limits pre-contractual information provided to consumers as required by applicable law, nor any mandatory consumer rights.

SECTION 21 - ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent, provided that if the transfer materially affects your rights as a consumer, we will notify you and you may terminate the agreement in accordance with applicable law. Where your personal information is involved, we will provide notice or obtain consent as required by applicable law.

SECTION 22 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of France.

You and SLIVER TREE SARL consent to the jurisdiction of the competent courts of France. However, as a consumer, you benefit from any mandatory provisions of the law of the country in which you are resident and may bring proceedings in your country of residence or in France. If the law of your country of residence provides you with stronger protection, that protection shall prevail.

SECTION 23 - HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. For material changes, we will give reasonable advance notice by email or by a prominent notice on our website, stating the effective date of the changes.

For changes involving price, the essential characteristics of goods, or your main rights or obligations, we will seek your express consent. If you do not agree to a material change, you may stop using the Services and contact us to terminate your account before the change takes effect. If a refund is required by applicable law, we will issue it. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes, except where applicable law requires your express consent.

SECTION 25 - LEGAL GUARANTEES
25.1 Legal guarantee of conformity
As a consumer, you benefit from the legal guarantee of conformity under French and European Union law.

We are liable for any lack of conformity of the goods with the contract that appears within two (2) years from delivery. A lack of conformity that appears within twenty-four (24) months from delivery is presumed to have existed at the time of delivery, unless proven otherwise, subject to the specific rules applicable to second-hand goods.

If the goods are not in conformity, you may request repair or replacement. If repair or replacement is impossible, disproportionate, or cannot be carried out within a reasonable time and without significant inconvenience, you may request a reduction in price or termination of the contract, in accordance with applicable law.

25.2 Guarantee against hidden defects
You also benefit from the legal guarantee against hidden defects under French law. If the goods have a hidden defect that makes them unfit for their intended use or that significantly reduces their use, you may choose between rescission of the sale and a reduction in price, in accordance with applicable law.

The action for hidden defects must generally be brought within two (2) years from the day on which you discovered the defect, and in any event within twenty (20) years from the date of purchase.

25.3 Commercial guarantees
Any commercial guarantee we may offer is in addition to, and does not replace, your statutory rights under the legal guarantee of conformity and the guarantee against hidden defects.

25.4 Mandatory rights
Nothing in these Terms excludes, restricts, or modifies your statutory rights under applicable mandatory consumer protection law.

SECTION 26 - LANGUAGE AND MANDATORY RIGHTS
These Terms are provided in English. If you are a consumer in France, a French version of these Terms may be required or requested. Where a French version is provided, the French version will prevail for French consumers to the extent required by applicable law.

Nothing in these Terms excludes, restricts, or modifies any mandatory rights you have under the laws of your country of residence, including French consumer law and European Union consumer protection law.

SECTION 27 - CONTACT INFORMATION
X-cotec is a brand operated by SLIVER TREE SARL.

Questions about the Terms of Service should be sent to us at:
lwuk8111@xcotec.eu

Our contact information is posted below:

SLIVER TREE SARL
Email: lwuk8111@xcotec.eu
Address: 14 Avenue du Général de Gaulle, 94160 Saint-Mandé, France
Registration Number: 952693885
VAT Number: FR44952693885

ANNEX - MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.

To:
SLIVER TREE SARL (X-cotec)
14 Avenue du Général de Gaulle
94160 Saint-Mandé
France
Email: lwuk8111@xcotec.eu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on: ___________________________
Received on: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Order No. (if any): ___________________________
Date: ___________________________

Signature of consumer(s) (only if this form is notified on paper): ___________________________